Returns or replacements are handled according to the product condition, category, manufacturer policy, applicable law and proof of purchase. Perishable, opened, used or hygiene-sensitive products may not be eligible except where defective, damaged or otherwise required by law.
Damaged or incorrect items
Contact the store as soon as possible with the invoice and, where helpful, photos of the item/packaging. The team will review the issue and advise the available resolution.
Refund timing
Where a refund is approved, the timing depends on the original payment method and payment provider processing time.